Partners or dealers are required to visit the end consumer's location to assess if the product issue is a technical problem related to Blum's products.

A. Provide information to BVN
To understand the actual issue the customer is facing and evaluate the warranty eligibility, BVN requires the partner to provide the following necessary information:

• Technical description of the issue
• Photos or short videos of the technical problem
• Purchase and/or installation date
• Photos of relevant purchase documents
• Contact information of the installer and the direct Blum user (if known)

Within approximately 20 km from Blum’s offices in Ho Chi Minh City and Hanoi, a BVN technician will inspect the product on-site with the partner/dealer's technician and the installer to confirm the technical issue for the customer.
Beyond this range, the Blum partner or dealer needs to contact BVN to confirm the warranty case and provide service. Customers will be informed whether the product qualifies for a warranty claim.

B. Proceed with the warranty

1. If BVN accepts the warranty request, the product will be repaired or replaced with a new product
2. The BVN authorized partner/dealer sends the defective product to BVN for inspection.
3. BVN technicians receive and inspect the product.
4. BVN returns the warranted product to the customer’s address.
5. BVN will cover the shipping costs for the replacement (note: BVN’s warranty does not cover installation and any labor costs related to repair and reinstallation of the warranted product).

or more information on installing and maintaining Blum fittings: *************link****************

Authorized BVN partners and dealers are not allowed to modify or extend the terms of this warranty in any way